Frequently asked questions

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best digital distribution experience possible. Click a question below to view the answer.

You can either bring them in a flash drive to our office or you can upload them to your Google Drive or Dropbox and then email us the link?

Once you have delivered your files to us, you should immediately make payment as we will neither process nor deliver your files to the stores until we confirm your payment. You can pay via bank transfer or direct deposit to our account: GENIIT-T Consulting Nigeria Limited, 0012125705, Guaranty Trust Bank Plc. Then send us an email on your payment stating your name and the bank you paid from. Once we confirm your payment, we will send you a confirmation email and then proceed with processing and delivering your files.

Every file submitted to us receives expedited processing and delivery and would go live on all the stores within 2 to 4 weeks. 

We INSIST that music releases be submitted to us not later than 3 weeks to the Release date. You must indicate in the Signup Form the Exact Release date for your song and ensure it's at least 3 weeks from the date of submission and full payment to us.

 

Songs, Audiobooks and Sermons ideally should get to us in Wave Format. Nonetheless, you can send us the best quality mp3 files. But we prefer Wav Format (44.1khz and 16bit)

eBook manuscripts should be submitted to us in MS Word Format. We do not accept PDF or Coreldraw Files. We will also NOT accept author formatted manuscripts. We MUST format your manuscripts ourselves to ensure they pass the ePub validity Test. Books that contain images or tables will usually take more time to process and deliver, so as much as possible, avoid images and tables in your submissions, unless your book is academic and MUST contain images and Tables. Please contact us if your book contains a lot of tables and images before you submit to us for processing and delivery. 

Your Artwork must meet our minimum specs: Book Cover: No social media or website address, Jpg format, not more than 10mb in size, RGB colour space, 200 to 300 ppi minimum resolution, minimum width - 1400 Pixels, minimum height - 2,100 pixels. Ensure your use of any image does not infringe on anyone's copyright, No logos.  For Music artwork, follow the above specs but then the dimensions will be 1400 x 1400 (perfect square). 

The simple answer is NO. If you are considering our promotional services, kindly send us a mail stating your intention and one of our consultants would reach out to you for discussion. 

Your royalty reports will be sent to you quarterly, except for those on the premium music distribution platform. Those on the premium distribution would receive a snapshot of the sales of their music every month or earlier. But a comprehensive report will come every quarter. Royalties will be paid when the accumulated amount due you reach $100USD and you will be paid in the prevailing official Naira value. 

Kindly note that the stores will not send us any report if your works do not record any sales.